Returns & Refunds
RETURN POLICY
1. General Provisions:
1.1. This Return Policy applies to jewelry purchases made through the online store "Angelique Jewelry".
1.2. The buyer agrees to the terms of the Return Policy when making a purchase and confirms their agreement with it.
2. Return Conditions:
2.1. Returns are accepted within 14 days from the date of receiving the product.
2.2. The item must be in its original packaging, unused, in full set, with preserved tags, and accompanied by the receipt/invoice.
2.3. Refunds will be processed using the same payment method as the original purchase within 14 days of receiving the returned item.
3. Return Procedure:
3.1. The buyer must inform the store of their intention to return the product by contacting our customer service via email (provided in the contact information).
3.2. Upon confirmation of the return request, the buyer will receive instructions on how to return the product.
3.3. The buyer is responsible for the return shipping costs, except in cases where the product was received with defects or was sent in error.
4. Exceptions to Returns:
4.1. For hygiene reasons, piercing jewelry (e.g., earrings) is not eligible for return.
4.2. Custom orders and items showing signs of use are not eligible for return.
5. Warranty Obligations:
5.1. In case of defects related to manufacturing errors, we commit to providing a replacement or refunding the purchase amount.
5.2. Warranty obligations do not cover cases of natural wear and tear.
6. Contact Information for Returns:
6.1. For resolution of return-related issues, buyers can contact our customer service via email: jewelryangelique@gmail.com
7. Final Provisions:
7.1. The administration of the online store "Angelique Jewelry" reserves the right to make changes to this Return Policy, notifying buyers on the website.
7.2. In case of disagreements or disputes, both parties commit to making maximum efforts to resolve them through negotiations.
We appreciate your trust and thank you for choosing to shop with us.